Privacy Policy

1. Who We Are

Leadz Bot AI ("we," "us," or "our") operates the platform available at leadzbotai.com. We provide AI-powered chatbot, lead capture, appointment scheduling, and voice receptionist services to businesses (our "Clients") and their end users ("Visitors").

2. Information We Collect

We collect information in the following ways:

• Account information: Name, email address, and password when you register for a Leadz Bot AI account.
• Billing information: Payment details are processed securely by our payment processor. We do not store full card numbers on our servers.
• Chat and voice data: Messages and transcripts generated through chatbot or voice receptionist interactions on Client-owned widgets.
• Lead data: Names, email addresses, and phone numbers submitted by Visitors through our Clients' chatbots or intake forms.
• Usage data: Log files, IP addresses, browser type, pages visited, and feature usage within the dashboard.
• Cookies: Session cookies for authentication and analytics cookies to understand platform usage.

3. How We Use Your Information

• To provide, operate, and improve the Leadz Bot AI platform.
• To process payments and manage subscriptions.
• To send transactional emails (account confirmations, appointment notifications, billing receipts).
• To respond to support requests.
• To detect and prevent fraud or abuse.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service providers: Third-party vendors who help us operate the platform (payment processors, cloud hosting, email delivery, Twilio for voice services).
• Google integrations: If you connect Google Calendar or Google Sheets, we access those services on your behalf using OAuth tokens you authorize.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

5. Data Retention

We retain account and conversation data for as long as your account is active or as needed to provide services. If you cancel your subscription, your data is retained for 90 days before being purged, unless you request earlier deletion. Lead and conversation data collected through your chatbot widgets is retained in accordance with your account settings.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of sensitive credentials, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for data processing where consent is the legal basis.

To exercise these rights, contact us at support@leadzbotai.com.

8. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies to improve the platform. You may disable non-essential cookies through your browser settings, though this may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies independently.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify account holders of material changes via email or a notice in the dashboard. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:
support@leadzbotai.com